Return & Refund Policy

Your Satisfaction, Our Commitment

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💎 Our Return Promise

At AURA DE Perfumes, we take pride in delivering premium fragrances and a seamless shopping experience. If you experience an issue with your order, we are here to assist you.

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🔄 Returns Eligibility

Returns may be accepted if:

✔ The product arrives damaged or defective
✔ You receive the wrong product
✔ The item is unopened and unused in its original packaging

For hygiene and safety reasons, opened or used perfume bottles cannot be returned unless there is a confirmed product defect.

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📦 Return Conditions

To request a return:

• Contact us within [14 days] of receiving your order
• Provide your order details and reason for return
• Include photos/videos if the product arrived damaged
• The product must include original packaging and accessories

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💰 Refund Process

Once your return is approved:

• Refunds will be processed after inspection of the product
• Approved refunds will be issued through the original payment method
• Processing time may vary depending on your bank or payment provider

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❌ Non-Returnable Items

The following items cannot be returned:

• Opened or used perfumes
• Products damaged after delivery due to misuse
• Items purchased through unauthorized sellers

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